Tips for More Effective Communication While Working Remotely
One of the toughest hurdles to get over when you’re adjusting to remote work is learning how to communicate effectively. No more popping your head over your computer monitor to ask Marsha for clarification, no more impromptu brainstorming sessions at the whiteboard. Yes, that sounds like heaven for introverts, but you do still need to have effective ways to communicate with your co-workers or clients when they’re miles away.
Fear not, new WFHer, because we happen to be experts. Put these communication strategies to work.
Remote Communication Tips
Go for Written Communication When Possible
Honestly, this is a good rule in general, because everyone has times when they forget what was discussed, zoned out and lost their focus while information was given, or misheard someone’s words. That’s why written communication channels like emails, texts, or professional messaging systems are a must.
“But there are some things that are easier to talk through on the phone,” you say. “What then?” In that case, have your phone call, but send a follow-up email with the notes from the call so that you know everyone is on the same page and so there’s a paper trail.
Use Structure to Your Advantage
Speaking of sending written messages, these communication channels allow you to structure your messages however you choose. Use that advantage to make your messages easier to understand.
For example, if you’re asking several questions or making several points, number them so nothing is missed. Break up your message into smaller paragraphs too for easier digestion.
Master the Art of Brevity
It’s both a tip and an example: be concise. The more text you have in your message, the more likely it is that your overall point will get lost. Nine times out of ten, the person doesn’t need to know your entire rationale or thought process. They just need your final answer.
Keep Communication Channels Consistent
No one can be everywhere at once, and that’s true for communication channels too. If you have threads with the same person that are spread out across two different email addresses, Slack, text, Facebook Messenger (yes, it’s happened), and so on, it’s easy for messages to get missed. Have one primary communication channel with each person so you (and they) always know where to look.
Schedule Calls Ahead
The occasional phone call or Zoom meeting is unavoidable for most of us, but if you and/or the person on the other end are working from home, don’t assume you can just pick up the phone for an impromptu call. Chances are that you spend much of your day in an environment that isn’t call-friendly, whether you’re at a coffee shop, in a place with poor cell reception, or at home with playful kiddos or barking pups in the background. Instead, schedule specific times for calls and meetings (even if it’s just an hour away) so you can get to a quiet place where it’s easier for you to hear each other.
Building Up Your WFH Skills
Remote work is an adjustment for everyone, and it just takes practice and trial and error to figure out the best way to use your new workspace. The tips above can help, but if you’re looking for some camaraderie too, check out a Ladies Work Remote meetup near you to meet other remote workers in your area.